目的: 分析颐养院护理工作人员工作倦怠的影响因素,并提出针对性管理对策,为改善护理人员工作状态、提升养老服务质量提供参考依据。方法: 以深圳市龙岗区某颐养院203名护理工作人员为研究对象,采用职业倦怠量表(MBI-GS),结合客户投诉、请病假等客观数据,运用多元线性回归分析工作倦怠的影响因素及后果。结果: 护理工作人员工作倦怠对客户投诉(b=0.548,P＜0.001)、请病假(b=0.335,P＜0.001)及离职意愿(b=0.758, P＜0.001)具有显著正向影响(P＜0.001)。工作负荷、奖励及社群是导致工作倦怠的重要因素。其中,工作负荷(b=0.243,P＜0.001)越大,倦怠程度越高;奖励(b=-0.199, P＜0.005)和社群感知(b=-0.285,P＜0.005)越低,倦怠程度越高。结论: 工作倦怠是影响颐养院护理工作人员工作效率和服务质量的主要因素。应通过优化工作环境、建立科学合理的奖励机制、改善社群氛围等措施,有效缓解护理工作人员的工作倦怠,提升养老服务品质。
Objective: To analyze the influencing factors of job burnout of nursing staff in nursing homes, and put forward targeted management countermeasures, so as to provide reference for improving the working status of nursing staff and improving the quality of elderly care services. Methods: A total of 203 nursing staff from a nursing home in Longgang District, Shenzhen, were selected as the study subjects. The Maslach Burnout Inventory-General Survey (MBI-GS) was administered, combined with objective data such as customer complaints and sick leave records. Multiple linear regression analysis was used to examine the influencing factors and consequences of job burnout. Results: Job burnout among nursing staff had a significant positive impact on customer complaints (b=0.548, P＜0.001), sick leave (b=0.335, P＜0.001), and turnover intention (b=0.758, P＜0.001). Workload, rewards and community perception were identified as key factors contributing to burnout. Specifically, higher workload (b=0.243,P＜0.001) corresponded to higher burnout levels, while lower rewards (b=-0.199, P＜0.005) and community perception (b=-0.285,P＜0.005) also increased burnout. Conclusion: Job burnout is a primary factor affecting the efficiency and service quality of nursing staff in elderly care facilities. Measures such as optimizing the work environment, establishing a fair reward system, and fostering a supportive community atmosphere should be implemented to effectively alleviate burnout and enhance the quality of elderly care services.
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